At VR World, we strive to provide an exceptional next-gen entertainment experience. Because we reserve specific simulator equipment and party rooms for your private group, we strictly enforce the following policies for all Silver, Gold, and Platinum packages.

Reservation Rules & Grace Period

• Minimum Attendance: Group and party bookings require a strict minimum of 10 guests.

• 15-Minute Grace Period: Your scheduled reservation time will be honored for up to 15 minutes past your appointment start time. If your group arrives later than 15 minutes, we cannot guarantee your designated spot or equipment availability, and your time slot may be forfeited.

• Please contact us as soon as possible if you are running late or need to request a date/time change.

Cancellations and Refunds

• Cancellations Made [X] Days or More in Advance: Eligible for a full refund of any deposits or prepaid balances. (Note: Fill in your preferred timeline here, standard is usually 7 days).

• Late Cancellations (Less than [X] Days): Deposits are non-refundable but may be eligible to be transferred to a future booking date at management’s discretion.

• No-Shows: If a group fails to show up for their reservation without prior notification, all payments made will be completely non-refundable.

Additional Rules

• Outside Food: Outside food is permitted exclusively for group and party room bookings.

• Play Cards Note: Package pricing includes specific credit buckets (100, 140, or 200 credits) but does not include the physical cost of play cards unless stated otherwise at checkout. Additional guests over the base limit of 10 will incur per-person fees depending on the package tier selected.